Terms of Sale

1. Scope

These terms apply to Shared Sight services (consulting, integration, training, software publishing) for professional clients.

2. Quotes and orders

Each engagement is defined by a quote or contract. An order is confirmed upon written acceptance.

3. Services and scope

Scope, deliverables, duration, and execution terms are specified in the quote/contract. Out-of-scope work requires an addendum.

4. Pricing

Prices are stated in euros excluding taxes. VAT applies when relevant. No early payment discount is granted unless expressly agreed in writing. Any discounts are specified in the quote.

VAT number: FR13100378769.

5. Payment

30% deposit at order, unless otherwise stated in the quote or contract. Balance due within 30 days from the invoice date. Any late payment will, without prior notice, trigger penalties calculated from the day after the due date at the ECB refinancing rate + 10 points, plus a fixed €40 recovery fee. Additional compensation may be claimed upon evidence if recovery costs exceed €40.

6. Delivery timelines

Timelines are indicative unless explicitly agreed in writing.

7. Client obligations

The client provides the necessary information and access, appoints a single point of contact, and validates deliverables within agreed timelines.

8. Subscriptions and support

Support and subscription terms (coverage hours, response times, renewal and termination) are defined in the contract.

9. Expenses

Travel, accommodation, and logistics expenses incurred for the mission are re-invoiced to the client with supporting documents, unless otherwise agreed.

10. Change management

Any change request is subject to an impact analysis and, where applicable, an addendum detailing schedule and cost adjustments.

11. Acceptance

Deliverables are deemed accepted upon explicit validation or after 7 business days without written objections.

12. Confidentiality

The parties agree to keep strictly confidential any technical, commercial, or strategic information obtained in the course of the services. This obligation does not apply to information that: (i) becomes public without fault; (ii) was lawfully known by the receiving party prior to disclosure; (iii) is obtained lawfully from a third party. This obligation applies during the term of the contract and for 3 years after its end.

Where services involve personal data processing on behalf of the client, the parties additionally apply the Data Processing Agreement (DPA) available on the website.

13. Intellectual property

Unless otherwise stated, Shared Sight retains rights to its methods, components, and know-how. Usage rights for deliverables are defined in the contract.

14. Liability

Liability is limited to direct damages and to the total fees paid by the client over the last 12 months. Indirect damages (loss of revenue, loss of business, non-attributable data loss, etc.) are excluded. The client remains responsible for its own data backups unless otherwise agreed.

This limitation does not apply in cases of fraud, gross negligence, personal injury, or breach of a mandatory legal obligation.

15. Force majeure

Neither party may be held liable for events of force majeure as defined by French law. Obligations are suspended for the duration of the event. If it lasts more than 30 days, either party may terminate by operation of law without compensation.

16. Termination

Either party may terminate for material breach not cured within 30 days of notice.

17. Effects of termination

Services performed remain payable. Deliverables delivered prior to termination remain usable under the contract. Any entrusted data shall be returned in a usable format (CSV, JSON, ZIP, or equivalent) within 30 calendar days after contract end, then deleted, unless legal retention applies or the client instructs otherwise.

18. Non-solicitation

The client shall not solicit or hire Shared Sight personnel during the engagement and for 12 months thereafter, unless expressly agreed. In case of breach, compensation equal to 12 months of gross salary shall be due.

19. Amicable settlement

In case of dispute, the parties agree to seek an amicable solution before any legal action. Failing an agreement within 30 calendar days from notification of the dispute, either party may bring the matter before the competent court.

20. Language

These Terms are drafted in French. Any translation is provided for convenience only. In the event of a discrepancy, the French version shall prevail.

21. Governing law and jurisdiction

French law applies. Jurisdiction: Commercial Court of Caen, France.